FAQ

 

• How does a PopGrip work?
• With PopGrips you can now switch out your PopTops with your mood!
• Collapse the PopGrip fully turn 90° in any direction. You'll feel a click and this will release the top from the base.
• To replace the top, place it carefully back into the base and turn another 90°.
• Happy Swapping!

 

• What’s the lifespan of my PopGrip?
• PopGrips are designed to expand and collapse 12,000 times before it's quality starts to degrade.

 

• How can I remove my PopGrip?
• The best way to remove your PopGrip to flatten it and peel up slowly from one side of the platform (the sticky part). Don't pull up with your PopGrip expanded or it might detach from the base. Another option is to use some handy dental floss. Slide it under your PopGrip’s platform and it should peel off easily. Remember, your PopGrip shouldn't be exposed to air for more than 15 minutes or the gel will dry out.

 

• How many times can I take my PopTop on and off?
• PopTops can be locked and unlocked up to 10,000 times (each cycle is one lock and one unlock). 

 

• What are PopGrips made of?
• Polycarbonate, TPU, and polyurethane. 

 

• What are the dimensions of a PopGrip?
• PopSockets Grips have a diameter of 1.56".
• When collapsed, it stands 0.25" tall.
• When expanded, it stands 0.9" tall.

 

• What components make up the anatomy of a PopGrip?
• Platform: the circular piece that sticks directly to your phone or case.
• Accordion: the fun part that detaches and pops up and down.
• Button: the hard plastic or aluminum disk that has a color or design on it.

 

• What will my PopGrip stick to?
• Mostly everything with a couple of exceptions. The PopSockets grip’s gel is designed to stick to most materials, but it sometimes struggles with sticking to silicone and waterproof cases and anything with too much texture.

 

• Where should I position my PopSockets grip?
• Wherever feels right. Some like it higher up. Some like it low. The middle is a good place to start. 
• If you're having trouble using your PopSockets grip as a stand, move it closer to the edge of your phone.

 

• My PopGrip broke. How do I put it back together?
• First let's check to make sure it's totally broken:
• PopGrips are designed to come apart and the PopTop can be easily reattached. 
• Make sure the PopTop is collapsed or it won't work. Then place it back on the base and turn it 90° in any direction until you hear a click.
• If you're still having problems I'm sure we can help. "Submit a ticket" and we'll help you out very quickly!

 

 

Create Your Own

 

• What are the dimensions of your printable surfaces?
• PopGrips, PopTops, and PopMinis have circular printing surfaces.
• Our PopWallet and PopWallet+ are squircle shaped and contain the largest printable area we offer.
• Keep in mind that the PopWallet+ contains two printable areas — we recommend using two different images rather than the same image twice.
• PopGrip = 39.74 mm diameter
• PopMinis = 28 mm diameter
• PopWallet = 2.28" x 3.54"
• PopWallet+ = 2.28" x 3.54" & 39.74 mm diameter

 

• Can I use the same image on different products?
• Yes, you can use the same photo on any of our products. 
• We recommend a high quality image (5MB max) so that your photo shows up perfectly.
• Keep in mind that various surface sizes will display your photo differently.

 

• Which products are customizable?
• PopSockets offers a variety of products you can customize to express your unique style.
• These include PopGrips, PopWallets, and PopWallet+.
• And whichever product you customize, we'll render a final preview before purchasing.

 

• What file type and size should I use?
• Images must be at least 300 x 300 pixels to be uploaded to our customizer. The customizer accepts only PNG and JPEG file formats.

 

• Want to Add Text to your Photo?
•  Before uploading your image, use any software available (Photoshop, Apple Photos, etc) to add the text you want and choose the font, color and size desired. Be sure to save the updated version to your phone or computer. Now you’re ready to upload it to our customizer!

 

• What can I print on my PopGrip?
• Pretty much anything with the exception of licensed images. If you place an order containing a licensed image, your order will be sent without that PopGrip and we'll issue a refund. Other than that, we just ask that you keep it classy.

 

• Which uploaded images will be rejected?

 

Due to copyright and IP licensing law, there are a few types of images we can't print on a PopSocket. If we can't print your image, it will be cancelled and we won't charge you for it.

Here are some examples of images we can't print:

• NFL
• Disney characters
• Harry Potter
• Suicide Squad
• The Avengers
• Spider Man
• Daredevil
• Pokemon 
• Transformers 
• Justice League 
• My Little Pony 
• NBA teams and logos 
• Music.ly 
• MLB teams and logos
• College and University logos
• Fraternities/Sororities
• SpongeBob SquarePants
• Rick & Morty
• Star Wars

• Why was my custom PopGrip cancelled?
• The main reason we have to cancel a custom PopGrip order is due to licensing rights. If you don't specifically own the rights to the image you uploaded, we aren't allowed to print it. If you're unsure whether your image is licensed or not, Submit a Request.

 

• I received my custom PopGrip but it doesn't look like it did on my screen. What can I do?
• We’re happy to try to resolve your issue if we can. Just submit a request below. Just know that due to our printing surface, some images with small detail may be lost. Keep in mind that whatever you see on your screen is what you get so be sure to center your image exactly.